Forgot Password 

Forgot Password

Think you already have an account? Enter your username, e-mail address, or first and last name below, then select Submit to search for the user account. If we locate your account, we will send additional instructions to the email address on file. If you do not receive an email, please contact FACT at 402-920-7001 or errors-fact_client_dev@matrixmaxx.com for assistance.

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Email Address:

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First Name:

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Debugging Info
pagedictsize=611
sqltime = 0.010 s
cpu time = 0.260 s
real time = 0.420 s
memory increase = 0 kB
fields =
templates =
/data/fact/current/generic/themes/shared/dgelements/group
/data/fact/current/generic/themes/shared/mako/login/lostPasswordPO
scrapeAndDrape FRESH stub: http://test.factglobal.org/my-account-forgot-password
dg = ['lostPasswordUser'] | [454]
extra debug info =
queries = 12 queries

Total TimeCountAvg TimeQuery
0.0041 call
0 rows
0.004 SELECT DISTINCT hex(`Individual`.`IndividualId`) AS `IndividualId`, `Individual`.`EthnicityId`, `Individual`.`firstName`, `Individual`.`lastName`, `Individual`.`prefix`, `Individual`.`suffix`, `Individual`.`title`, `Individual`.`mxxUpdatedBy`, `Individual`.`enteredBy`, `Individual`.`gender`, `Individual`.`SalaryId`, `Individual`.`ssn`, `Individual`.`middleInitial`, `Individual`.`email`, `Individual`.`alternateEmail`, `Individual`.`emailFromThirdPartyId`, `Individual`.`mxxUpdated`, `Individual`.`fax`, `Individual`.`homePhone`, `Individual`.`workPhone`, `Individual`.`secondaryPhone`, `Individual`.`mobilePhone`, `Individual`.`pager`, `Individual`.`IndividualTypeId`, `Individual`.`paidDues`, hex(`Individual`.`VotingId`) AS `VotingId`, `Individual`.`aliases`, `Individual`.`personalStatus`, `Individual`.`salutation`, `Individual`.`homeFax`, `Individual`.`visionsId`, `Individual`.`emailSent`, `Individual`.`personalBackground`, `Individual`.`dontEmail`, `Individual`.`preferredMethodOfComm`, `Individual`.`mxxCreated`, `Individual`.`jobLevel`, `Individual`.`publishInDirectory`, `Individual`.`individualNum`, `Individual`.`birthDay`, `Individual`.`ageGroup`, `Individual`.`degreeLevel`, `Individual`.`maritalStatus`, `Individual`.`designations`, `Individual`.`yearJoined`, `Individual`.`otherJobFunction`, `Individual`.`numberOfChildren`, `Individual`.`namesOfChildren`, `Individual`.`groupAffiliations`, `Individual`.`schoolAttended`, `Individual`.`SACompanyName`, `Individual`.`recordOrigin`, `Individual`.`source`, `Individual`.`sourceOther`, `Individual`.`dontSnailmail`, `Individual`.`prospectStatus`, `Individual`.`canSpamSet`, hex(`Individual`.`mxxCreatedBy`) AS `mxxCreatedBy`, `Individual`.`criticalNotes`, `Individual`.`emergencyContact`, `Individual`.`signedForms`, `Individual`.`affiliatedWithBank`, `Individual`.`affiliatedWithOrg`, `Individual`.`affiliatedWithOrgName`, `Individual`.`affiliatedWithBankName`, `Individual`.`inspectionAgencyNumber`, `Individual`.`otherProfessionalSocieties`, `Individual`.`membershipNumberASBMT`, `Individual`.`membershipNumberISCT`, `Individual`.`readConfidentialityPolicy`, `Individual`.`conflictOfInterests`, `Individual`.`medicalLicenseExpiration`, `Individual`.`professionalLiabilityUploaded`, `Individual`.`professionalHistoryRestrictions`, `Individual`.`professionalLiabilityCase`, `Individual`.`professionalLiabilityReasonToDeny`, `Individual`.`appropriateAffiliation`, `Individual`.`affiliationComments`, `Individual`.`cellularTherapyWorkshopDate`, `Individual`.`cordBloodWorkshopDate`, `Individual`.`cellularTherapyTestDate`, `Individual`.`cordBloodTestDate`, `Individual`.`professionalInspectionWebinarDate`, `Individual`.`trainingInspectionWebinarDate`, `Individual`.`trainingInspectionDate`, `Individual`.`satisfactoryEvaluationReport`, `Individual`.`satisfactoryInspectionReport`, `Individual`.`isInspectorPending`, `Individual`.`accreditationEndDate`, `Individual`.`accreditationStartDate`, `Individual`.`congresspersonFor`, `Individual`.`factWebAssessmentDate`, `Individual`.`factWebEventDate`, `Individual`.`congressParty`, `Individual`.`mailChimpMergeCache`, `Individual`.`otherMemberships`, `Individual`.`dateCVReceived`, `Individual`.`iieCTTestDate`, `Individual`.`anniversaryVideoDate`, `Individual`.`iecTutorialDate`, `Individual`.`accredPortalTrainingDate`, `Individual`.`annualComplianceReceived`, `Individual`.`medicalLicenseExpDate`, `Individual`.`createdOnWWW`, `Individual`.`lastCheckedNotifications`, `Individual`.`SAIsBoard`, `Individual`.`delinquentSince`, `Individual`.`isMergeProtected` FROM (Individual, User) WHERE `Individual`.`userId`=`User`.`UserId` AND `User`.`UserId`=0x22B03A0000001B ORDER BY `Individual`.`lastName`, `Individual`.`firstName`, `Individual`.`middleInitial`
0.0042 calls
0 rows
0.002 SELECT DISTINCT hex(`ClientSetting`.`ClientSettingId`) AS `ClientSettingId`, `ClientSetting`.`name`, `ClientSetting`.`value`, `ClientSetting`.`parentClass`, hex(`ClientSetting`.`parentId`) AS `parentId` FROM (ClientSetting) WHERE ((`ClientSetting`.`name`='recaptcha_site_key' AND `ClientSetting`.`parentClass` is null) AND `ClientSetting`.`parentId` is null)
0.0034 calls
1 row
0.001 SELECT version from databasemap;
0.0022 calls
0 rows
0.001 SELECT DISTINCT hex(`ClientSetting`.`ClientSettingId`) AS `ClientSettingId`, `ClientSetting`.`name`, `ClientSetting`.`value`, `ClientSetting`.`parentClass`, hex(`ClientSetting`.`parentId`) AS `parentId` FROM (ClientSetting) WHERE ((`ClientSetting`.`name`='recaptcha_secret_key' AND `ClientSetting`.`parentClass` is null) AND `ClientSetting`.`parentId` is null)
0.0011 call
0 rows
0.001 INSERT INTO `PageRequest` SET `mxxCreated`='2025-08-17 15:08:14',`mxxCreatedBy`=NULL, `PageRequestId`=0x22B03A0000001A, `path`='forms/UserFormPublic/lostPassword', `formName`='UserFormPublic', `site`='www', `clientAcronym`='FACT', `pid`='2157339', `requestNum`='2', `pageDictSize`=NULL, `objectId`=NULL, `templateMethod`=NULL, `growth`=NULL, `server`='www.fact.maxx.matrixdev.net', `dbThreadId`='226808', `startTime`='2025-08-17 15:08:14', `sessionId`=0x13EFCCF4F0ADCD4C, `userId`=0x0, `userName`='public', `result`=NULL, `sqltime`=NULL, `timeTaken`=NULL, `dictSize`=NULL, `fields`='{}', `clientIPAddr`='216.73.216.186'
0.0011 call
1 row
0.001 SELECT DISTINCT hex(`ClientSetting`.`ClientSettingId`) AS `ClientSettingId`, `ClientSetting`.`name`, `ClientSetting`.`value`, `ClientSetting`.`parentClass`, hex(`ClientSetting`.`parentId`) AS `parentId` FROM (ClientSetting) WHERE ((`ClientSetting`.`name`='forgotPasswordText' AND `ClientSetting`.`parentClass` is null) AND `ClientSetting`.`parentId` is null)
0.0001 call
0 rows
0.000 UPDATE `PageRequest` SET `mxxUpdated`='2025-08-17 15:08:14',`mxxUpdatedBy`=NULL, `PageRequestId`=0x22B03A00000000, `path`='forms/store/ProductFormPublic/asbmt-and-nmdp-resources-for-educating-clinical-teams', `formName`='fact_ProductFormPublic', `site`='www', `clientAcronym`='FACT', `pid`='2157339', `requestNum`='1', `growth`='15356', `server`='www.fact.maxx.matrixdev.net', `dbThreadId`='226808', `startTime`='2025-08-17 15:08:13', `sessionId`=0x36A2EE650B0C8417, `userId`=0x0, `userName`='public', `result`='0', `sqltime`='0.05241680145263672', `timeTaken`='54', `dictSize`='611', `fields`='{}', `clientIPAddr`='216.73.216.186' WHERE `PageRequestId`=0x22B03A00000000