Forgot Password 

Forgot Password

Think you already have an account? Enter your username, e-mail address, or first and last name below, then select Submit to search for the user account. If we locate your account, we will send additional instructions to the email address on file. If you do not receive an email, please contact FACT at 402-920-7001 or errors-fact_client_dev@matrixmaxx.com for assistance.

Username:

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Email Address:

OR

First Name:

Last Name:


Debugging Info
pagedictsize=0
sqltime = 0.005 s
cpu time = 0.110 s
real time = 0.206 s
memory increase = 1024 kB
fields =
templates =
/data/fact/current/generic/themes/shared/dgelements/group
/data/fact/current/generic/themes/shared/dgelements/input
/data/fact/current/generic/themes/shared/mako/login/lostPasswordPO
/data/fact/current/generic/themes/www/mako/recaptcha
scrapeAndDrape (CACHED) stub: https://test.factglobal.org/my-account-forgot-password (/data/fact/current/fact_org/cachedFiles//cachedStub___forms__UserFormPublic__lostPassword)
dg = ['lostPasswordUser'] | [454]
extra debug info =
queries = 24 queries

Total TimeCountAvg TimeQuery
0.0042 calls
0 rows
0.002 COMMIT
0.0032 calls
1 row
0.001 SELECT DISTINCT hex(`ClientSetting`.`ClientSettingId`) AS `ClientSettingId`, `ClientSetting`.`name`, `ClientSetting`.`value`, `ClientSetting`.`parentClass`, hex(`ClientSetting`.`parentId`) AS `parentId` FROM (ClientSetting) WHERE ((`ClientSetting`.`name`='recaptcha_site_key' AND `ClientSetting`.`parentClass` is null) AND `ClientSetting`.`parentId` is null)
0.0022 calls
1 row
0.001 SELECT DISTINCT hex(`ClientSetting`.`ClientSettingId`) AS `ClientSettingId`, `ClientSetting`.`name`, `ClientSetting`.`value`, `ClientSetting`.`parentClass`, hex(`ClientSetting`.`parentId`) AS `parentId` FROM (ClientSetting) WHERE ((`ClientSetting`.`name`='recaptcha_secret_key' AND `ClientSetting`.`parentClass` is null) AND `ClientSetting`.`parentId` is null)
0.0016 calls
1 row
0.000 SELECT version from databasemap;
0.0011 call
10 rows
0.001 DESCRIBE Stack
0.0011 call
0 rows
0.001 INSERT INTO `PageRequest` SET `mxxCreated`='2025-12-13 19:24:18',`mxxCreatedBy`=NULL, `PageRequestId`=0x35279B00000000, `path`='forms/login/pushAndJump', `formName`='login', `site`='www', `clientAcronym`='FACT', `pid`='630808', `requestNum`='1', `pageDictSize`=NULL, `objectId`=NULL, `templateMethod`=NULL, `growth`=NULL, `server`='www.fact.maxx.matrixdev.net', `dbThreadId`='422735', `startTime`='2025-12-13 19:24:18', `sessionId`=0x7E64132A66119CC1, `userId`=0x0, `userName`='public', `result`=NULL, `sqltime`=NULL, `timeTaken`=NULL, `dictSize`=NULL, `fields`='{\\'dst\\':\\'/forms/UserFormPublic/lostPassword\\', \\'ret\\':\\'/auth\\', \\'word\\':\\'Back to what I was doing\\'}', `clientIPAddr`='216.73.216.211'
0.0011 call
1 row
0.001 SELECT DISTINCT hex(`ClientSetting`.`ClientSettingId`) AS `ClientSettingId`, `ClientSetting`.`name`, `ClientSetting`.`value`, `ClientSetting`.`parentClass`, hex(`ClientSetting`.`parentId`) AS `parentId` FROM (ClientSetting) WHERE ((`ClientSetting`.`name`='forgotPasswordText' AND `ClientSetting`.`parentClass` is null) AND `ClientSetting`.`parentId` is null)
0.0011 call
0 rows
0.001 SELECT DISTINCT hex(`Individual`.`IndividualId`) AS `IndividualId`, `Individual`.`EthnicityId`, `Individual`.`firstName`, `Individual`.`lastName`, `Individual`.`prefix`, `Individual`.`suffix`, `Individual`.`title`, `Individual`.`mxxUpdatedBy`, `Individual`.`enteredBy`, `Individual`.`gender`, `Individual`.`SalaryId`, `Individual`.`ssn`, `Individual`.`middleInitial`, `Individual`.`email`, `Individual`.`alternateEmail`, `Individual`.`emailFromThirdPartyId`, `Individual`.`mxxUpdated`, `Individual`.`fax`, `Individual`.`homePhone`, `Individual`.`workPhone`, `Individual`.`secondaryPhone`, `Individual`.`mobilePhone`, `Individual`.`pager`, `Individual`.`IndividualTypeId`, `Individual`.`paidDues`, hex(`Individual`.`VotingId`) AS `VotingId`, `Individual`.`aliases`, `Individual`.`personalStatus`, `Individual`.`salutation`, `Individual`.`homeFax`, `Individual`.`visionsId`, `Individual`.`emailSent`, `Individual`.`personalBackground`, `Individual`.`dontEmail`, `Individual`.`preferredMethodOfComm`, `Individual`.`mxxCreated`, `Individual`.`jobLevel`, `Individual`.`publishInDirectory`, `Individual`.`individualNum`, `Individual`.`birthDay`, `Individual`.`ageGroup`, `Individual`.`degreeLevel`, `Individual`.`maritalStatus`, `Individual`.`designations`, `Individual`.`yearJoined`, `Individual`.`otherJobFunction`, `Individual`.`numberOfChildren`, `Individual`.`namesOfChildren`, `Individual`.`groupAffiliations`, `Individual`.`schoolAttended`, `Individual`.`SACompanyName`, `Individual`.`recordOrigin`, `Individual`.`source`, `Individual`.`sourceOther`, `Individual`.`dontSnailmail`, `Individual`.`prospectStatus`, `Individual`.`canSpamSet`, hex(`Individual`.`mxxCreatedBy`) AS `mxxCreatedBy`, `Individual`.`criticalNotes`, `Individual`.`emergencyContact`, `Individual`.`signedForms`, `Individual`.`affiliatedWithBank`, `Individual`.`affiliatedWithOrg`, `Individual`.`affiliatedWithOrgName`, `Individual`.`affiliatedWithBankName`, `Individual`.`inspectionAgencyNumber`, `Individual`.`otherProfessionalSocieties`, `Individual`.`membershipNumberASBMT`, `Individual`.`membershipNumberISCT`, `Individual`.`readConfidentialityPolicy`, `Individual`.`conflictOfInterests`, `Individual`.`medicalLicenseExpiration`, `Individual`.`professionalLiabilityUploaded`, `Individual`.`professionalHistoryRestrictions`, `Individual`.`professionalLiabilityCase`, `Individual`.`professionalLiabilityReasonToDeny`, `Individual`.`appropriateAffiliation`, `Individual`.`affiliationComments`, `Individual`.`cellularTherapyWorkshopDate`, `Individual`.`cordBloodWorkshopDate`, `Individual`.`cellularTherapyTestDate`, `Individual`.`cordBloodTestDate`, `Individual`.`professionalInspectionWebinarDate`, `Individual`.`trainingInspectionWebinarDate`, `Individual`.`trainingInspectionDate`, `Individual`.`satisfactoryEvaluationReport`, `Individual`.`satisfactoryInspectionReport`, `Individual`.`isInspectorPending`, `Individual`.`accreditationEndDate`, `Individual`.`accreditationStartDate`, `Individual`.`congresspersonFor`, `Individual`.`factWebAssessmentDate`, `Individual`.`factWebEventDate`, `Individual`.`congressParty`, `Individual`.`mailChimpMergeCache`, `Individual`.`otherMemberships`, `Individual`.`dateCVReceived`, `Individual`.`iieCTTestDate`, `Individual`.`anniversaryVideoDate`, `Individual`.`iecTutorialDate`, `Individual`.`accredPortalTrainingDate`, `Individual`.`annualComplianceReceived`, `Individual`.`medicalLicenseExpDate`, `Individual`.`createdOnWWW`, `Individual`.`lastCheckedNotifications`, `Individual`.`SAIsBoard`, `Individual`.`delinquentSince`, `Individual`.`isMergeProtected` FROM (User, Individual) WHERE `Individual`.`userId`=`User`.`UserId` AND `User`.`UserId`=0x35279B00000003 ORDER BY `Individual`.`lastName`, `Individual`.`firstName`, `Individual`.`middleInitial`
0.0011 call
158 rows
0.001 SELECT * FROM webselect
0.0001 call
0 rows
0.000 INSERT INTO `PageRequest` SET `mxxCreated`='2025-12-13 19:24:18',`mxxCreatedBy`=NULL, `PageRequestId`=0x35279B00000002, `path`='forms/UserFormPublic/lostPassword', `formName`='UserFormPublic', `site`='www', `clientAcronym`='FACT', `pid`='630808', `requestNum`='2', `pageDictSize`=NULL, `objectId`=NULL, `templateMethod`=NULL, `growth`=NULL, `server`='www.fact.maxx.matrixdev.net', `dbThreadId`='422735', `startTime`='2025-12-13 19:24:18', `sessionId`=0x7E64132A66119CC1, `userId`=0x0, `userName`='public', `result`=NULL, `sqltime`=NULL, `timeTaken`=NULL, `dictSize`=NULL, `fields`='{}', `clientIPAddr`='216.73.216.211'
0.0002 calls
0 rows
0.000 START TRANSACTION
0.0001 call
0 rows
0.000 UPDATE `PageRequest` SET `mxxUpdated`='2025-12-13 19:24:18',`mxxUpdatedBy`=NULL, `PageRequestId`=0x35279B00000000, `path`='forms/login/pushAndJump', `formName`='login', `site`='www', `clientAcronym`='FACT', `pid`='630808', `requestNum`='1', `growth`='0', `server`='www.fact.maxx.matrixdev.net', `dbThreadId`='422735', `startTime`='2025-12-13 19:24:18', `sessionId`=0x7E64132A66119CC1, `userId`=0x0, `userName`='public', `result`='302', `sqltime`='0.007495403289794922', `timeTaken`='1', `dictSize`='0', `fields`='{\\'dst\\':\\'/forms/UserFormPublic/lostPassword\\', \\'ret\\':\\'/auth\\', \\'word\\':\\'Back to what I was doing\\'}', `clientIPAddr`='216.73.216.211' WHERE `PageRequestId`=0x35279B00000000
0.0001 call
1 row
0.000 SELECT * FROM uuid FOR UPDATE
0.0001 call
1 row
0.000 select max(returnOrder) from Stack where sessionId = 9107425419271969985
0.0001 call
0 rows
0.000 INSERT INTO `Stack` SET `mxxCreated`='2025-12-13 19:24:18',`mxxCreatedBy`=NULL, `StackId`=0x35279B00000001, `returnOrder`='1', `sessionId`='9107425419271969985', `returnPath`='/auth', `returnWords`='Back%20to%20what%20I%20was%20doing', `autoRedirect`='0'