Forgot Password 

Forgot Password

Think you already have an account? Enter your username, e-mail address, or first and last name below, then select Submit to search for the user account. If we locate your account, we will send additional instructions to the email address on file. If you do not receive an email, please contact FACT at 402-920-7001 or errors-fact_client_dev@matrixmaxx.com for assistance.

Username:

OR

Email Address:

OR

First Name:

Last Name:


Debugging Info
pagedictsize=0
sqltime = 0.006 s
cpu time = 0.260 s
real time = 0.507 s
memory increase = 2632 kB
fields =
templates =
/data/fact/current/generic/themes/shared/dgelements/group
/data/fact/current/generic/themes/shared/dgelements/input
/data/fact/current/generic/themes/shared/mako/login/lostPasswordPO
/data/fact/current/generic/themes/www/mako/recaptcha
scrapeAndDrape FRESH stub: https://test.factglobal.org/my-account-forgot-password
dg = ['lostPasswordUser'] | [454]
extra debug info =
queries = 19 queries

Total TimeCountAvg TimeQuery
0.0032 calls
1 row
0.001 SELECT DISTINCT hex(`ClientSetting`.`ClientSettingId`) AS `ClientSettingId`, `ClientSetting`.`name`, `ClientSetting`.`value`, `ClientSetting`.`parentClass`, hex(`ClientSetting`.`parentId`) AS `parentId` FROM (ClientSetting) WHERE ((`ClientSetting`.`name`='recaptcha_site_key' AND `ClientSetting`.`parentClass` is null) AND `ClientSetting`.`parentId` is null)
0.0031 call
0 rows
0.003 COMMIT
0.0022 calls
1 row
0.001 SELECT DISTINCT hex(`ClientSetting`.`ClientSettingId`) AS `ClientSettingId`, `ClientSetting`.`name`, `ClientSetting`.`value`, `ClientSetting`.`parentClass`, hex(`ClientSetting`.`parentId`) AS `parentId` FROM (ClientSetting) WHERE ((`ClientSetting`.`name`='recaptcha_secret_key' AND `ClientSetting`.`parentClass` is null) AND `ClientSetting`.`parentId` is null)
0.0016 calls
1 row
0.000 SELECT version from databasemap;
0.0011 call
0 rows
0.001 INSERT INTO `PageRequest` SET `mxxCreated`='2025-12-13 19:22:03',`mxxCreatedBy`=NULL, `PageRequestId`=0x35279900000000, `path`='forms/login/clearScrapeAndDrapeCache', `formName`='login', `site`='www', `clientAcronym`='FACT', `pid`='630679', `requestNum`='1', `pageDictSize`=NULL, `objectId`=NULL, `templateMethod`=NULL, `growth`=NULL, `server`='www.fact.maxx.matrixdev.net', `dbThreadId`='422682', `startTime`='2025-12-13 19:22:03', `sessionId`=0xCF69AD0879D45AE, `userId`=0x0, `userName`='public', `result`=NULL, `sqltime`=NULL, `timeTaken`=NULL, `dictSize`=NULL, `fields`='{}', `clientIPAddr`='216.73.216.211'
0.0011 call
0 rows
0.001 SELECT DISTINCT hex(`Individual`.`IndividualId`) AS `IndividualId`, `Individual`.`EthnicityId`, `Individual`.`firstName`, `Individual`.`lastName`, `Individual`.`prefix`, `Individual`.`suffix`, `Individual`.`title`, `Individual`.`mxxUpdatedBy`, `Individual`.`enteredBy`, `Individual`.`gender`, `Individual`.`SalaryId`, `Individual`.`ssn`, `Individual`.`middleInitial`, `Individual`.`email`, `Individual`.`alternateEmail`, `Individual`.`emailFromThirdPartyId`, `Individual`.`mxxUpdated`, `Individual`.`fax`, `Individual`.`homePhone`, `Individual`.`workPhone`, `Individual`.`secondaryPhone`, `Individual`.`mobilePhone`, `Individual`.`pager`, `Individual`.`IndividualTypeId`, `Individual`.`paidDues`, hex(`Individual`.`VotingId`) AS `VotingId`, `Individual`.`aliases`, `Individual`.`personalStatus`, `Individual`.`salutation`, `Individual`.`homeFax`, `Individual`.`visionsId`, `Individual`.`emailSent`, `Individual`.`personalBackground`, `Individual`.`dontEmail`, `Individual`.`preferredMethodOfComm`, `Individual`.`mxxCreated`, `Individual`.`jobLevel`, `Individual`.`publishInDirectory`, `Individual`.`individualNum`, `Individual`.`birthDay`, `Individual`.`ageGroup`, `Individual`.`degreeLevel`, `Individual`.`maritalStatus`, `Individual`.`designations`, `Individual`.`yearJoined`, `Individual`.`otherJobFunction`, `Individual`.`numberOfChildren`, `Individual`.`namesOfChildren`, `Individual`.`groupAffiliations`, `Individual`.`schoolAttended`, `Individual`.`SACompanyName`, `Individual`.`recordOrigin`, `Individual`.`source`, `Individual`.`sourceOther`, `Individual`.`dontSnailmail`, `Individual`.`prospectStatus`, `Individual`.`canSpamSet`, hex(`Individual`.`mxxCreatedBy`) AS `mxxCreatedBy`, `Individual`.`criticalNotes`, `Individual`.`emergencyContact`, `Individual`.`signedForms`, `Individual`.`affiliatedWithBank`, `Individual`.`affiliatedWithOrg`, `Individual`.`affiliatedWithOrgName`, `Individual`.`affiliatedWithBankName`, `Individual`.`inspectionAgencyNumber`, `Individual`.`otherProfessionalSocieties`, `Individual`.`membershipNumberASBMT`, `Individual`.`membershipNumberISCT`, `Individual`.`readConfidentialityPolicy`, `Individual`.`conflictOfInterests`, `Individual`.`medicalLicenseExpiration`, `Individual`.`professionalLiabilityUploaded`, `Individual`.`professionalHistoryRestrictions`, `Individual`.`professionalLiabilityCase`, `Individual`.`professionalLiabilityReasonToDeny`, `Individual`.`appropriateAffiliation`, `Individual`.`affiliationComments`, `Individual`.`cellularTherapyWorkshopDate`, `Individual`.`cordBloodWorkshopDate`, `Individual`.`cellularTherapyTestDate`, `Individual`.`cordBloodTestDate`, `Individual`.`professionalInspectionWebinarDate`, `Individual`.`trainingInspectionWebinarDate`, `Individual`.`trainingInspectionDate`, `Individual`.`satisfactoryEvaluationReport`, `Individual`.`satisfactoryInspectionReport`, `Individual`.`isInspectorPending`, `Individual`.`accreditationEndDate`, `Individual`.`accreditationStartDate`, `Individual`.`congresspersonFor`, `Individual`.`factWebAssessmentDate`, `Individual`.`factWebEventDate`, `Individual`.`congressParty`, `Individual`.`mailChimpMergeCache`, `Individual`.`otherMemberships`, `Individual`.`dateCVReceived`, `Individual`.`iieCTTestDate`, `Individual`.`anniversaryVideoDate`, `Individual`.`iecTutorialDate`, `Individual`.`accredPortalTrainingDate`, `Individual`.`annualComplianceReceived`, `Individual`.`medicalLicenseExpDate`, `Individual`.`createdOnWWW`, `Individual`.`lastCheckedNotifications`, `Individual`.`SAIsBoard`, `Individual`.`delinquentSince`, `Individual`.`isMergeProtected` FROM (Individual, User) WHERE `Individual`.`userId`=`User`.`UserId` AND `User`.`UserId`=0x35279900000002 ORDER BY `Individual`.`lastName`, `Individual`.`firstName`, `Individual`.`middleInitial`
0.0011 call
158 rows
0.001 SELECT * FROM webselect
0.0011 call
1 row
0.001 SELECT DISTINCT hex(`ClientSetting`.`ClientSettingId`) AS `ClientSettingId`, `ClientSetting`.`name`, `ClientSetting`.`value`, `ClientSetting`.`parentClass`, hex(`ClientSetting`.`parentId`) AS `parentId` FROM (ClientSetting) WHERE ((`ClientSetting`.`name`='forgotPasswordText' AND `ClientSetting`.`parentClass` is null) AND `ClientSetting`.`parentId` is null)
0.0011 call
1 row
0.001 SELECT * FROM uuid FOR UPDATE
0.0011 call
0 rows
0.001 INSERT INTO `PageRequest` SET `mxxCreated`='2025-12-13 19:22:35',`mxxCreatedBy`=NULL, `PageRequestId`=0x35279900000001, `path`='forms/UserFormPublic/lostPassword', `formName`='UserFormPublic', `site`='www', `clientAcronym`='FACT', `pid`='630679', `requestNum`='2', `pageDictSize`=NULL, `objectId`=NULL, `templateMethod`=NULL, `growth`=NULL, `server`='www.fact.maxx.matrixdev.net', `dbThreadId`='422682', `startTime`='2025-12-13 19:22:35', `sessionId`=0x4D603DD28C4AD20C, `userId`=0x0, `userName`='public', `result`=NULL, `sqltime`=NULL, `timeTaken`=NULL, `dictSize`=NULL, `fields`='{}', `clientIPAddr`='216.73.216.211'
0.0001 call
0 rows
0.000 UPDATE `PageRequest` SET `mxxUpdated`='2025-12-13 19:22:03',`mxxUpdatedBy`=NULL, `PageRequestId`=0x35279900000000, `path`='forms/login/clearScrapeAndDrapeCache', `formName`='login', `site`='www', `clientAcronym`='FACT', `pid`='630679', `requestNum`='1', `growth`='0', `server`='www.fact.maxx.matrixdev.net', `dbThreadId`='422682', `startTime`='2025-12-13 19:22:03', `sessionId`=0xCF69AD0879D45AE, `userId`=0x0, `userName`='public', `result`='0', `sqltime`='0.00477147102355957', `timeTaken`='0', `dictSize`='0', `fields`='{}', `clientIPAddr`='216.73.216.211' WHERE `PageRequestId`=0x35279900000000
0.0001 call
0 rows
0.000 START TRANSACTION