Forgot Password 

Forgot Password

Think you already have an account? Enter your username, e-mail address, or first and last name below, then select Submit to search for the user account. If we locate your account, we will send additional instructions to the email address on file. If you do not receive an email, please contact FACT at 402-920-7001 or errors-fact_client_dev@matrixmaxx.com for assistance.

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Debugging Info
pagedictsize=639
sqltime = 0.004 s
cpu time = 0.090 s
real time = 0.102 s
memory increase = 0 kB
fields =
templates =
/data/fact/current/generic/themes/shared/dgelements/group
/data/fact/current/generic/themes/shared/mako/login/lostPasswordPO
scrapeAndDrape (CACHED) stub: http://test.factglobal.org/my-account-forgot-password (/data/fact/current/fact_org/cachedFiles//cachedStub___forms__UserFormPublic__lostPassword)
dg = ['lostPasswordUser'] | [454]
extra debug info =
queries = 19 queries

Total TimeCountAvg TimeQuery
0.0041 call
0 rows
0.004 START TRANSACTION
0.0031 call
0 rows
0.003 INSERT INTO `PageRequest` SET `mxxCreated`='2025-08-17 15:08:38',`mxxCreatedBy`=NULL, `PageRequestId`=0x22B03D0000001A, `path`='forms/login/pushAndJump', `formName`='login', `site`='www', `clientAcronym`='FACT', `pid`='2157365', `requestNum`='2', `pageDictSize`=NULL, `objectId`=NULL, `templateMethod`=NULL, `growth`=NULL, `server`='www.fact.maxx.matrixdev.net', `dbThreadId`='226820', `startTime`='2025-08-17 15:08:38', `sessionId`=0x7107506BEF56D6A2, `userId`=0x0, `userName`='public', `result`=NULL, `sqltime`=NULL, `timeTaken`=NULL, `dictSize`=NULL, `fields`='{\\'dst\\':\\'/forms/UserFormPublic/lostPassword\\', \\'ret\\':\\'/users_only/IndividualFormPublic/view\\', \\'word\\':\\'Back to what I was doing\\'}', `clientIPAddr`='216.73.216.186'
0.0022 calls
0 rows
0.001 SELECT DISTINCT hex(`ClientSetting`.`ClientSettingId`) AS `ClientSettingId`, `ClientSetting`.`name`, `ClientSetting`.`value`, `ClientSetting`.`parentClass`, hex(`ClientSetting`.`parentId`) AS `parentId` FROM (ClientSetting) WHERE ((`ClientSetting`.`name`='recaptcha_site_key' AND `ClientSetting`.`parentClass` is null) AND `ClientSetting`.`parentId` is null)
0.0022 calls
0 rows
0.001 SELECT DISTINCT hex(`ClientSetting`.`ClientSettingId`) AS `ClientSettingId`, `ClientSetting`.`name`, `ClientSetting`.`value`, `ClientSetting`.`parentClass`, hex(`ClientSetting`.`parentId`) AS `parentId` FROM (ClientSetting) WHERE ((`ClientSetting`.`name`='recaptcha_secret_key' AND `ClientSetting`.`parentClass` is null) AND `ClientSetting`.`parentId` is null)
0.0011 call
10 rows
0.001 DESCRIBE Stack
0.0011 call
1 row
0.001 SELECT DISTINCT hex(`ClientSetting`.`ClientSettingId`) AS `ClientSettingId`, `ClientSetting`.`name`, `ClientSetting`.`value`, `ClientSetting`.`parentClass`, hex(`ClientSetting`.`parentId`) AS `parentId` FROM (ClientSetting) WHERE ((`ClientSetting`.`name`='forgotPasswordText' AND `ClientSetting`.`parentClass` is null) AND `ClientSetting`.`parentId` is null)
0.0014 calls
1 row
0.000 SELECT version from databasemap;
0.0011 call
0 rows
0.001 SELECT DISTINCT hex(`Individual`.`IndividualId`) AS `IndividualId`, `Individual`.`EthnicityId`, `Individual`.`firstName`, `Individual`.`lastName`, `Individual`.`prefix`, `Individual`.`suffix`, `Individual`.`title`, `Individual`.`mxxUpdatedBy`, `Individual`.`enteredBy`, `Individual`.`gender`, `Individual`.`SalaryId`, `Individual`.`ssn`, `Individual`.`middleInitial`, `Individual`.`email`, `Individual`.`alternateEmail`, `Individual`.`emailFromThirdPartyId`, `Individual`.`mxxUpdated`, `Individual`.`fax`, `Individual`.`homePhone`, `Individual`.`workPhone`, `Individual`.`secondaryPhone`, `Individual`.`mobilePhone`, `Individual`.`pager`, `Individual`.`IndividualTypeId`, `Individual`.`paidDues`, hex(`Individual`.`VotingId`) AS `VotingId`, `Individual`.`aliases`, `Individual`.`personalStatus`, `Individual`.`salutation`, `Individual`.`homeFax`, `Individual`.`visionsId`, `Individual`.`emailSent`, `Individual`.`personalBackground`, `Individual`.`dontEmail`, `Individual`.`preferredMethodOfComm`, `Individual`.`mxxCreated`, `Individual`.`jobLevel`, `Individual`.`publishInDirectory`, `Individual`.`individualNum`, `Individual`.`birthDay`, `Individual`.`ageGroup`, `Individual`.`degreeLevel`, `Individual`.`maritalStatus`, `Individual`.`designations`, `Individual`.`yearJoined`, `Individual`.`otherJobFunction`, `Individual`.`numberOfChildren`, `Individual`.`namesOfChildren`, `Individual`.`groupAffiliations`, `Individual`.`schoolAttended`, `Individual`.`SACompanyName`, `Individual`.`recordOrigin`, `Individual`.`source`, `Individual`.`sourceOther`, `Individual`.`dontSnailmail`, `Individual`.`prospectStatus`, `Individual`.`canSpamSet`, hex(`Individual`.`mxxCreatedBy`) AS `mxxCreatedBy`, `Individual`.`criticalNotes`, `Individual`.`emergencyContact`, `Individual`.`signedForms`, `Individual`.`affiliatedWithBank`, `Individual`.`affiliatedWithOrg`, `Individual`.`affiliatedWithOrgName`, `Individual`.`affiliatedWithBankName`, `Individual`.`inspectionAgencyNumber`, `Individual`.`otherProfessionalSocieties`, `Individual`.`membershipNumberASBMT`, `Individual`.`membershipNumberISCT`, `Individual`.`readConfidentialityPolicy`, `Individual`.`conflictOfInterests`, `Individual`.`medicalLicenseExpiration`, `Individual`.`professionalLiabilityUploaded`, `Individual`.`professionalHistoryRestrictions`, `Individual`.`professionalLiabilityCase`, `Individual`.`professionalLiabilityReasonToDeny`, `Individual`.`appropriateAffiliation`, `Individual`.`affiliationComments`, `Individual`.`cellularTherapyWorkshopDate`, `Individual`.`cordBloodWorkshopDate`, `Individual`.`cellularTherapyTestDate`, `Individual`.`cordBloodTestDate`, `Individual`.`professionalInspectionWebinarDate`, `Individual`.`trainingInspectionWebinarDate`, `Individual`.`trainingInspectionDate`, `Individual`.`satisfactoryEvaluationReport`, `Individual`.`satisfactoryInspectionReport`, `Individual`.`isInspectorPending`, `Individual`.`accreditationEndDate`, `Individual`.`accreditationStartDate`, `Individual`.`congresspersonFor`, `Individual`.`factWebAssessmentDate`, `Individual`.`factWebEventDate`, `Individual`.`congressParty`, `Individual`.`mailChimpMergeCache`, `Individual`.`otherMemberships`, `Individual`.`dateCVReceived`, `Individual`.`iieCTTestDate`, `Individual`.`anniversaryVideoDate`, `Individual`.`iecTutorialDate`, `Individual`.`accredPortalTrainingDate`, `Individual`.`annualComplianceReceived`, `Individual`.`medicalLicenseExpDate`, `Individual`.`createdOnWWW`, `Individual`.`lastCheckedNotifications`, `Individual`.`SAIsBoard`, `Individual`.`delinquentSince`, `Individual`.`isMergeProtected` FROM (User, Individual) WHERE `Individual`.`userId`=`User`.`UserId` AND `User`.`UserId`=0x22B03D0000001D ORDER BY `Individual`.`lastName`, `Individual`.`firstName`, `Individual`.`middleInitial`
0.0001 call
0 rows
0.000 UPDATE `PageRequest` SET `mxxUpdated`='2025-08-17 15:08:38',`mxxUpdatedBy`=NULL, `PageRequestId`=0x22B03D0000001A, `path`='forms/login/pushAndJump', `formName`='login', `site`='www', `clientAcronym`='FACT', `pid`='2157365', `requestNum`='2', `growth`='0', `server`='www.fact.maxx.matrixdev.net', `dbThreadId`='226820', `startTime`='2025-08-17 15:08:38', `sessionId`=0x7107506BEF56D6A2, `userId`=0x0, `userName`='public', `result`='302', `sqltime`='0.00809335708618164', `timeTaken`='1', `dictSize`='639', `fields`='{\\'dst\\':\\'/forms/UserFormPublic/lostPassword\\', \\'ret\\':\\'/users_only/IndividualFormPublic/view\\', \\'word\\':\\'Back to what I was doing\\'}', `clientIPAddr`='216.73.216.186' WHERE `PageRequestId`=0x22B03D0000001A
0.0001 call
0 rows
0.000 UPDATE `PageRequest` SET `mxxUpdated`='2025-08-17 15:08:37',`mxxUpdatedBy`=NULL, `PageRequestId`=0x22B03D00000000, `path`='forms/store/ProductFormPublic/netcord-webinar-cord-blood-specifications', `formName`='fact_ProductFormPublic', `site`='www', `clientAcronym`='FACT', `pid`='2157365', `requestNum`='1', `growth`='15368', `server`='www.fact.maxx.matrixdev.net', `dbThreadId`='226820', `startTime`='2025-08-17 15:08:36', `sessionId`=0x7107506BEF56D6A2, `userId`=0x0, `userName`='public', `result`='0', `sqltime`='0.0653078556060791', `timeTaken`='53', `dictSize`='639', `fields`='{}', `clientIPAddr`='216.73.216.186' WHERE `PageRequestId`=0x22B03D00000000
0.0001 call
0 rows
0.000 INSERT INTO `PageRequest` SET `mxxCreated`='2025-08-17 15:08:38',`mxxCreatedBy`=NULL, `PageRequestId`=0x22B03D0000001C, `path`='forms/UserFormPublic/lostPassword', `formName`='UserFormPublic', `site`='www', `clientAcronym`='FACT', `pid`='2157365', `requestNum`='3', `pageDictSize`=NULL, `objectId`=NULL, `templateMethod`=NULL, `growth`=NULL, `server`='www.fact.maxx.matrixdev.net', `dbThreadId`='226820', `startTime`='2025-08-17 15:08:38', `sessionId`=0x226C15AB3508F3A1, `userId`=0x0, `userName`='public', `result`=NULL, `sqltime`=NULL, `timeTaken`=NULL, `dictSize`=NULL, `fields`='{}', `clientIPAddr`='216.73.216.186'
0.0001 call
0 rows
0.000 INSERT INTO `Stack` SET `mxxCreated`='2025-08-17 15:08:38',`mxxCreatedBy`=NULL, `StackId`=0x22B03D0000001B, `returnOrder`='1', `sessionId`='8144566875629999778', `returnPath`='/users_only/IndividualFormPublic/view', `returnWords`='Back%20to%20what%20I%20was%20doing', `autoRedirect`='0'
0.0001 call
1 row
0.000 select max(returnOrder) from Stack where sessionId = 8144566875629999778
0.0001 call
0 rows
0.000 COMMIT