Forgot Password 

Forgot Password

Think you already have an account? Enter your username, e-mail address, or first and last name below, then select Submit to search for the user account. If we locate your account, we will send additional instructions to the email address on file. If you do not receive an email, please contact FACT at 402-920-7001 or errors-fact_client_dev@matrixmaxx.com for assistance.

Username:

OR

Email Address:

OR

First Name:

Last Name:


Debugging Info
pagedictsize=0
sqltime = 0.018 s
cpu time = 0.180 s
real time = 0.404 s
memory increase = 13540 kB
fields =
templates =
/data/fact/current/generic/themes/shared/dgelements/group
/data/fact/current/generic/themes/shared/dgelements/input
/data/fact/current/generic/themes/shared/mako/login/lostPasswordPO
scrapeAndDrape (CACHED) stub: http://test.factglobal.org/my-account-forgot-password (/data/fact/current/fact_org/cachedFiles//cachedStub___forms__UserFormPublic__lostPassword)
dg = ['lostPasswordUser'] | [454]
extra debug info =
queries = 23 queries

Total TimeCountAvg TimeQuery
0.0082 calls
0 rows
0.004 COMMIT
0.0081 call
0 rows
0.008 INSERT INTO PageRequest SET mxxCreated='2025-07-01 10:45:32',mxxCreatedBy=NULL, PageRequestId=0x21E34F00000002, path='forms/UserFormPublic/lostPassword', formName='UserFormPublic', site='www', clientAcronym='FACT', pid='2818460', requestNum='2', pageDictSize=NULL, objectId=NULL, templateMethod=NULL, growth=NULL, server='www.fact.maxx.matrixdev.net', dbThreadId='423283', startTime='2025-07-01 10:45:32', sessionId=0x15541500F459D304, userId=0x0, userName='public', result=NULL, sqltime=NULL, timeTaken=NULL, dictSize=NULL, fields='{}', clientIPAddr='216.73.216.125'
0.0075 calls
1 row
0.001 SELECT version from databasemap;
0.0061 call
0 rows
0.006 UPDATE PageRequest SET mxxUpdated='2025-07-01 10:45:32',mxxUpdatedBy=NULL, PageRequestId=0x21E34F00000000, path='forms/login/pushAndJump', formName='login', site='www', clientAcronym='FACT', pid='2818460', requestNum='1', growth='0', server='www.fact.maxx.matrixdev.net', dbThreadId='423283', startTime='2025-07-01 10:45:32', sessionId=0x15541500F459D304, userId=0x0, userName='public', result='302', sqltime='0.025111913681030273', timeTaken='1', dictSize='0', fields='{\\'dst\\':\\'/forms/UserFormPublic/lostPassword\\', \\'ret\\':\\'/users_only/IndividualFormPublic/view\\', \\'word\\':\\'Back to what I was doing\\'}', clientIPAddr='216.73.216.125' WHERE PageRequestId=0x21E34F00000000
0.0062 calls
0 rows
0.003 SELECT DISTINCT hex(ClientSetting.ClientSettingId) AS ClientSettingId, ClientSetting.name, ClientSetting.value, ClientSetting.parentClass, hex(ClientSetting.parentId) AS parentId FROM (ClientSetting) WHERE ((ClientSetting.name='recaptcha_site_key' AND ClientSetting.parentClass is null) AND ClientSetting.parentId is null)
0.0051 call
0 rows
0.005 INSERT INTO PageRequest SET mxxCreated='2025-07-01 10:45:32',mxxCreatedBy=NULL, PageRequestId=0x21E34F00000000, path='forms/login/pushAndJump', formName='login', site='www', clientAcronym='FACT', pid='2818460', requestNum='1', pageDictSize=NULL, objectId=NULL, templateMethod=NULL, growth=NULL, server='www.fact.maxx.matrixdev.net', dbThreadId='423283', startTime='2025-07-01 10:45:32', sessionId=0x15541500F459D304, userId=0x0, userName='public', result=NULL, sqltime=NULL, timeTaken=NULL, dictSize=NULL, fields='{\\'dst\\':\\'/forms/UserFormPublic/lostPassword\\', \\'ret\\':\\'/users_only/IndividualFormPublic/view\\', \\'word\\':\\'Back to what I was doing\\'}', clientIPAddr='216.73.216.125'
0.0052 calls
0 rows
0.002 START TRANSACTION
0.0041 call
0 rows
0.004 INSERT INTO Stack SET mxxCreated='2025-07-01 10:45:32',mxxCreatedBy=NULL, StackId=0x21E34F00000001, returnOrder='1', sessionId='1536876466683892484', returnPath='/users_only/IndividualFormPublic/view', returnWords='Back%20to%20what%20I%20was%20doing', autoRedirect='0'
0.0031 call
158 rows
0.003 SELECT * FROM webselect
0.0031 call
10 rows
0.003 DESCRIBE Stack
0.0022 calls
0 rows
0.001 SELECT DISTINCT hex(ClientSetting.ClientSettingId) AS ClientSettingId, ClientSetting.name, ClientSetting.value, ClientSetting.parentClass, hex(ClientSetting.parentId) AS parentId FROM (ClientSetting) WHERE ((ClientSetting.name='recaptcha_secret_key' AND ClientSetting.parentClass is null) AND ClientSetting.parentId is null)
0.0021 call
0 rows
0.002 SELECT DISTINCT hex(Individual.IndividualId) AS IndividualId, Individual.EthnicityId, Individual.firstName, Individual.lastName, Individual.prefix, Individual.suffix, Individual.title, Individual.mxxUpdatedBy, Individual.enteredBy, Individual.gender, Individual.SalaryId, Individual.ssn, Individual.middleInitial, Individual.email, Individual.alternateEmail, Individual.emailFromThirdPartyId, Individual.mxxUpdated, Individual.fax, Individual.homePhone, Individual.workPhone, Individual.secondaryPhone, Individual.mobilePhone, Individual.pager, Individual.IndividualTypeId, Individual.paidDues, hex(Individual.VotingId) AS VotingId, Individual.aliases, Individual.personalStatus, Individual.salutation, Individual.homeFax, Individual.visionsId, Individual.emailSent, Individual.personalBackground, Individual.dontEmail, Individual.preferredMethodOfComm, Individual.mxxCreated, Individual.jobLevel, Individual.publishInDirectory, Individual.individualNum, Individual.birthDay, Individual.ageGroup, Individual.degreeLevel, Individual.maritalStatus, Individual.designations, Individual.yearJoined, Individual.otherJobFunction, Individual.numberOfChildren, Individual.namesOfChildren, Individual.groupAffiliations, Individual.schoolAttended, Individual.SACompanyName, Individual.recordOrigin, Individual.source, Individual.sourceOther, Individual.dontSnailmail, Individual.prospectStatus, Individual.canSpamSet, hex(Individual.mxxCreatedBy) AS mxxCreatedBy, Individual.criticalNotes, Individual.emergencyContact, Individual.signedForms, Individual.affiliatedWithBank, Individual.affiliatedWithOrg, Individual.affiliatedWithOrgName, Individual.affiliatedWithBankName, Individual.inspectionAgencyNumber, Individual.otherProfessionalSocieties, Individual.membershipNumberASBMT, Individual.membershipNumberISCT, Individual.readConfidentialityPolicy, Individual.conflictOfInterests, Individual.medicalLicenseExpiration, Individual.professionalLiabilityUploaded, Individual.professionalHistoryRestrictions, Individual.professionalLiabilityCase, Individual.professionalLiabilityReasonToDeny, Individual.appropriateAffiliation, Individual.affiliationComments, Individual.cellularTherapyWorkshopDate, Individual.cordBloodWorkshopDate, Individual.cellularTherapyTestDate, Individual.cordBloodTestDate, Individual.professionalInspectionWebinarDate, Individual.trainingInspectionWebinarDate, Individual.trainingInspectionDate, Individual.satisfactoryEvaluationReport, Individual.satisfactoryInspectionReport, Individual.isInspectorPending, Individual.accreditationEndDate, Individual.accreditationStartDate, Individual.congresspersonFor, Individual.factWebAssessmentDate, Individual.factWebEventDate, Individual.congressParty, Individual.mailChimpMergeCache, Individual.otherMemberships, Individual.dateCVReceived, Individual.iieCTTestDate, Individual.anniversaryVideoDate, Individual.iecTutorialDate, Individual.accredPortalTrainingDate, Individual.annualComplianceReceived, Individual.medicalLicenseExpDate, Individual.createdOnWWW, Individual.lastCheckedNotifications, Individual.SAIsBoard, Individual.delinquentSince FROM (Individual, User) WHERE Individual.userId=User.UserId AND User.UserId=0x21E34F00000003 ORDER BY Individual.lastName, Individual.firstName, Individual.middleInitial
0.0011 call
1 row
0.001 SELECT DISTINCT hex(ClientSetting.ClientSettingId) AS ClientSettingId, ClientSetting.name, ClientSetting.value, ClientSetting.parentClass, hex(ClientSetting.parentId) AS parentId FROM (ClientSetting) WHERE ((ClientSetting.name='forgotPasswordText' AND ClientSetting.parentClass is null) AND ClientSetting.parentId is null)
0.0001 call
1 row
0.000 SELECT * FROM uuid FOR UPDATE
0.0001 call
1 row
0.000 select max(returnOrder) from Stack where sessionId = 1536876466683892484