Forgot Password 

Forgot Password

Think you already have an account? Enter your username, e-mail address, or first and last name below, then select Submit to search for the user account. If we locate your account, we will send additional instructions to the email address on file. If you do not receive an email, please contact FACT at 402-920-7001 or errors-fact_client_dev@matrixmaxx.com for assistance.

Username:

OR

Email Address:

OR

First Name:

Last Name:


Debugging Info
pagedictsize=0
sqltime = 0.010 s
cpu time = 0.260 s
real time = 0.832 s
memory increase = 2660 kB
fields =
templates =
/data/fact/current/generic/themes/shared/dgelements/group
/data/fact/current/generic/themes/shared/dgelements/input
/data/fact/current/generic/themes/shared/mako/login/lostPasswordPO
/data/fact/current/generic/themes/www/mako/recaptcha
scrapeAndDrape FRESH stub: https://test.factglobal.org/my-account-forgot-password
dg = ['lostPasswordUser'] | [454]
extra debug info =
queries = 17 queries

Total TimeCountAvg TimeQuery
0.0031 call
0 rows
0.003 COMMIT
0.0021 call
0 rows
0.002 SELECT DISTINCT hex(`Individual`.`IndividualId`) AS `IndividualId`, `Individual`.`EthnicityId`, `Individual`.`firstName`, `Individual`.`lastName`, `Individual`.`prefix`, `Individual`.`suffix`, `Individual`.`title`, `Individual`.`mxxUpdatedBy`, `Individual`.`enteredBy`, `Individual`.`gender`, `Individual`.`SalaryId`, `Individual`.`ssn`, `Individual`.`middleInitial`, `Individual`.`email`, `Individual`.`alternateEmail`, `Individual`.`emailFromThirdPartyId`, `Individual`.`mxxUpdated`, `Individual`.`fax`, `Individual`.`homePhone`, `Individual`.`workPhone`, `Individual`.`secondaryPhone`, `Individual`.`mobilePhone`, `Individual`.`pager`, `Individual`.`IndividualTypeId`, `Individual`.`paidDues`, hex(`Individual`.`VotingId`) AS `VotingId`, `Individual`.`aliases`, `Individual`.`personalStatus`, `Individual`.`salutation`, `Individual`.`homeFax`, `Individual`.`visionsId`, `Individual`.`emailSent`, `Individual`.`personalBackground`, `Individual`.`dontEmail`, `Individual`.`preferredMethodOfComm`, `Individual`.`mxxCreated`, `Individual`.`jobLevel`, `Individual`.`publishInDirectory`, `Individual`.`individualNum`, `Individual`.`birthDay`, `Individual`.`ageGroup`, `Individual`.`degreeLevel`, `Individual`.`maritalStatus`, `Individual`.`designations`, `Individual`.`yearJoined`, `Individual`.`otherJobFunction`, `Individual`.`numberOfChildren`, `Individual`.`namesOfChildren`, `Individual`.`groupAffiliations`, `Individual`.`schoolAttended`, `Individual`.`SACompanyName`, `Individual`.`recordOrigin`, `Individual`.`source`, `Individual`.`sourceOther`, `Individual`.`dontSnailmail`, `Individual`.`prospectStatus`, `Individual`.`canSpamSet`, hex(`Individual`.`mxxCreatedBy`) AS `mxxCreatedBy`, `Individual`.`criticalNotes`, `Individual`.`emergencyContact`, `Individual`.`signedForms`, `Individual`.`affiliatedWithBank`, `Individual`.`affiliatedWithOrg`, `Individual`.`affiliatedWithOrgName`, `Individual`.`affiliatedWithBankName`, `Individual`.`inspectionAgencyNumber`, `Individual`.`otherProfessionalSocieties`, `Individual`.`membershipNumberASBMT`, `Individual`.`membershipNumberISCT`, `Individual`.`readConfidentialityPolicy`, `Individual`.`conflictOfInterests`, `Individual`.`medicalLicenseExpiration`, `Individual`.`professionalLiabilityUploaded`, `Individual`.`professionalHistoryRestrictions`, `Individual`.`professionalLiabilityCase`, `Individual`.`professionalLiabilityReasonToDeny`, `Individual`.`appropriateAffiliation`, `Individual`.`affiliationComments`, `Individual`.`cellularTherapyWorkshopDate`, `Individual`.`cordBloodWorkshopDate`, `Individual`.`cellularTherapyTestDate`, `Individual`.`cordBloodTestDate`, `Individual`.`professionalInspectionWebinarDate`, `Individual`.`trainingInspectionWebinarDate`, `Individual`.`trainingInspectionDate`, `Individual`.`satisfactoryEvaluationReport`, `Individual`.`satisfactoryInspectionReport`, `Individual`.`isInspectorPending`, `Individual`.`accreditationEndDate`, `Individual`.`accreditationStartDate`, `Individual`.`congresspersonFor`, `Individual`.`factWebAssessmentDate`, `Individual`.`factWebEventDate`, `Individual`.`congressParty`, `Individual`.`mailChimpMergeCache`, `Individual`.`otherMemberships`, `Individual`.`dateCVReceived`, `Individual`.`iieCTTestDate`, `Individual`.`anniversaryVideoDate`, `Individual`.`iecTutorialDate`, `Individual`.`accredPortalTrainingDate`, `Individual`.`annualComplianceReceived`, `Individual`.`medicalLicenseExpDate`, `Individual`.`createdOnWWW`, `Individual`.`lastCheckedNotifications`, `Individual`.`SAIsBoard`, `Individual`.`delinquentSince`, `Individual`.`isMergeProtected` FROM (User, Individual) WHERE `Individual`.`userId`=`User`.`UserId` AND `User`.`UserId`=0x3527B800000001 ORDER BY `Individual`.`lastName`, `Individual`.`firstName`, `Individual`.`middleInitial`
0.0022 calls
1 row
0.001 SELECT DISTINCT hex(`ClientSetting`.`ClientSettingId`) AS `ClientSettingId`, `ClientSetting`.`name`, `ClientSetting`.`value`, `ClientSetting`.`parentClass`, hex(`ClientSetting`.`parentId`) AS `parentId` FROM (ClientSetting) WHERE ((`ClientSetting`.`name`='recaptcha_site_key' AND `ClientSetting`.`parentClass` is null) AND `ClientSetting`.`parentId` is null)
0.0022 calls
1 row
0.001 SELECT DISTINCT hex(`ClientSetting`.`ClientSettingId`) AS `ClientSettingId`, `ClientSetting`.`name`, `ClientSetting`.`value`, `ClientSetting`.`parentClass`, hex(`ClientSetting`.`parentId`) AS `parentId` FROM (ClientSetting) WHERE ((`ClientSetting`.`name`='recaptcha_secret_key' AND `ClientSetting`.`parentClass` is null) AND `ClientSetting`.`parentId` is null)
0.0016 calls
1 row
0.000 SELECT version from databasemap;
0.0011 call
1 row
0.001 SELECT DISTINCT hex(`ClientSetting`.`ClientSettingId`) AS `ClientSettingId`, `ClientSetting`.`name`, `ClientSetting`.`value`, `ClientSetting`.`parentClass`, hex(`ClientSetting`.`parentId`) AS `parentId` FROM (ClientSetting) WHERE ((`ClientSetting`.`name`='forgotPasswordText' AND `ClientSetting`.`parentClass` is null) AND `ClientSetting`.`parentId` is null)
0.0011 call
158 rows
0.001 SELECT * FROM webselect
0.0001 call
0 rows
0.000 INSERT INTO `PageRequest` SET `mxxCreated`='2025-12-13 22:49:16',`mxxCreatedBy`=NULL, `PageRequestId`=0x3527B800000000, `path`='forms/UserFormPublic/lostPassword', `formName`='UserFormPublic', `site`='www', `clientAcronym`='FACT', `pid`='647399', `requestNum`='1', `pageDictSize`=NULL, `objectId`=NULL, `templateMethod`=NULL, `growth`=NULL, `server`='www.fact.maxx.matrixdev.net', `dbThreadId`='427956', `startTime`='2025-12-13 22:49:16', `sessionId`=0x266712CB10B9593D, `userId`=0x0, `userName`='public', `result`=NULL, `sqltime`=NULL, `timeTaken`=NULL, `dictSize`=NULL, `fields`='{}', `clientIPAddr`='216.73.216.211'
0.0001 call
1 row
0.000 SELECT * FROM uuid FOR UPDATE
0.0001 call
0 rows
0.000 START TRANSACTION